iNteract is a cloud-based Retail Engagement Platform, delivered as Software-as-a-Service (SaaS), that transforms everyday customer interactions into actionable Retail Intelligence.
By combining AI-powered customer engagement, Point-of-Decision Intelligence and real-time analytics, iNteract enables retailers to better understand customer behaviour, enhance the in-store shopping experience and make more informed business decisions.
From the moment a customer scans a QR code at the shelf, iNteract delivers intelligent digital experiences while capturing valuable Retail Intelligence insights that were previously invisible to physical retailers.
Every interaction contributes to a deeper understanding of customer intent, helping retailers optimise engagement, merchandising and future In-Store Retail Media strategies.
✔ Cloud-based SaaS platform
✔ No dedicated customer app
✔ No specialised hardware
✔ No complex system integration
✔ Built for scalable physical retail
Ready to experience the platform in a real retail environment? Explore our Pilot Program.
From the moment a customer engages with a product at the shelf, iNteract transforms each interaction into actionable Retail Intelligence. The platform captures the customer journey before the purchase, providing retailers with insights that were previously invisible in physical stores.
Step 1 – Customer Engagement:
hoppers scan a product QR code on the shelf.
Instantly unlocks product details, comparisons, promotions, and AI-driven recommendations.
Step 2 – AI-Powered Experience:
AI presents tailored content, helping customers make informed choices.
Real-time product information, alternatives, and brand content.
Step 3 – Decision Intelligence Capture:
Every interaction is recorded to understand decision behavior.
Metrics include product comparisons, time spent, and engagement paths.
Step 4 – Retailer Dashboard:
All insights are visualized in a simple, actionable dashboard.
Customize KPIs, export reports, and monitor engagement trends.
iNteract transforms anonymous customer engagement at the Point of Decision into meaningful Retail Intelligence, helping retailers better understand shopper behaviour, optimise in-store experiences and support more informed business decisions.
(The image is for illustrative purposes and does not reflect the real iNteract Dashboard)
Gain visibility into how customers evaluate products before making a purchase, including product interest, comparisons and engagement patterns.
Use actionable Retail Intelligence to inform merchandising, product placement, customer engagement strategies and future marketing initiatives.
Transform traditional shelves into interactive digital touchpoints that provide customers with relevant information at the moment purchasing decisions are made.
The platform is designed to support future retail media initiatives, enabling brands to deliver contextual product messaging while giving retailers the opportunity to develop new in-store revenue models.
As a cloud-based SaaS platform, iNteract is designed to support retailers of all sizes—from individual stores to national retail networks—without requiring specialised hardware or complex system integration.
Point-of-Decision Intelligence
Understand how customers engage with products before making a purchase, providing valuable insight into decision-making behaviour at the shelf.
Customer Engagement
Deliver interactive, AI-powered product experiences that help customers access relevant information at the moment purchasing decisions are made.
Transform anonymised customer interactions into meaningful insights that support merchandising, marketing and customer experience strategies.
In-Store Retail Media Ready
The platform is designed to support future retail media initiatives, enabling contextual brand engagement and measurable in-store campaign opportunities.
Cloud-Based SaaS Platform
Deploy quickly across single-store or multi-store retail environments without specialised hardware or complex system integration.
Designed to help retailers understand more, engage better and make smarter decisions.
Traditional retail systems capture the transaction at the Point of Sale (POS), providing visibility into what customers bought.
What they don't reveal is how customers arrived at that decision.
iNteract introduces Point-of-Decision Intelligence (POD)—capturing customer engagement before the purchase and providing retailers with valuable insight into how products are explored, compared and evaluated in-store.
(The image is for illustrative purposes and does not reflect the real iNteract Dashboard)
Retailers typically have visibility into:
Sales transactions
Revenue
Basket size
Inventory movement
Loyalty activity
While these metrics are valuable, they only tell part of the customer story.
iNteract helps retailers understand what happens before a purchase by capturing anonymised customer engagement at the shelf.
This includes insights into:
Product interest
Product comparisons
Customer engagement
Information accessed
Decision pathways
Together, these insights create a richer understanding of customer behaviour and support more informed retail decisions.
A pilot programme allows your organisation to evaluate how iNteract performs within your own stores
before committing to a wider deployment.
Capture valuable Point-of-Decision Intelligence, understand customer engagement at the shelf and explore how actionable Retail Intelligence can support better business decisions.
Whether you operate a single store or a national retail network, the platform is designed to help you
validate measurable value before scaling with confidence.
✔ Evaluate customer engagement in a live retail environment
✔ Capture previously invisible Point-of-Decision Intelligence
✔ Assess customer interaction and product engagement
✔ Explore actionable Retail Intelligence dashboards
✔ Build confidence before expanding across additional stores
Contact us to discuss a tailored pilot program for your business.