Privacy Policy for iNteract

Privacy Policy for iNteract (www.interactaoe.co.za)

Last Updated: 14 November 2025

iNteract (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled lawfully, securely, and transparently. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By using www.interactaoe.co.za, you agree to the practices outlined in this policy.

1. What Personal Information We Collect

We collect and process personal information that is necessary to provide our services, improve user experience, and comply with legal requirements.

1.1 Information you voluntarily provide

• Full name
• Email address
• Contact number
• Company name and role
• Information submitted through forms (e.g., contact forms, questionnaires)
• Information submitted when subscribing or registering for updates

1.2 Information we collect automatically

• IP address
• Device information
• Browser type
• Pages visited and usage analytics
• Cookies and tracking technologies

1.3 Information from third-party sources

• Publicly available information (e.g., LinkedIn profile details)
• Retail industry data providers
• Business directories
• Partners or clients you authorise to share your data

2. Purpose of Collecting Personal Information

We collect your information for the following purposes:

• To provide, operate, and improve the iNteract platform and website
• To communicate with you about updates, offers, demos, or product information
• To respond to queries or requests submitted online
• To conduct market research and industry analysis
• To support investor due diligence processes
• To personalise website content and user experience
• To comply with legal, regulatory, or contractual obligations

We process personal information strictly for the purposes for which it was collected, unless lawfully permitted otherwise.

3. Legal Grounds for Processing (POPIA Compliance)

Under POPIA, we process personal information based on:

• Your consent
• Contractual necessity (providing services or responding to your inquiries)
• Our legitimate business interests, including improving customer experience and platform performance
• Legal obligations, such as retention requirements

You may withdraw your consent at any time by contacting us (see Section 12).

4. How We Use Cookies

We use cookies and tracking technologies to:

• Analyse website traffic
• Enhance user experience
• Remember your preferences
• Improve marketing and performance

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Sharing of Personal Information

We do not sell your personal information.
We may share your information only with:

• Authorised employees or contractors
• Third-party service providers (e.g., analytics tools, hosting platforms)
• Business partners assisting in product development
• Regulatory or law-enforcement authorities when legally required

All third parties are bound by confidentiality and must comply with POPIA requirements.

6. Cross-Border Transfer of Information

Some service providers may be located outside South Africa.
Where cross-border data transfer occurs, we ensure that:

• The receiving country has adequate data-protection laws, or
• Appropriate contractual safeguards are in place, or
• You have consented to the transfer

7. Data Security Measures

We take all reasonable steps to protect your personal information, including:

• Secure servers and encrypted data transmission
• Access controls and authentication
• Regular security assessments
• Staff training on POPIA responsibilities

No online system is 100% secure, but we follow industry best practices to minimise risks.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Support ongoing business interactions

When no longer needed, information is securely deleted or anonymised.

9. Your POPIA Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent
• Ask what personal information we hold about you
• Request that your data not be used for direct marketing

To exercise any rights, contact us using the details in Section 12.

10. Children’s Privacy

iNteract does not intentionally collect or process personal information of children under 18.
If you believe a child’s information was provided to us, please notify us so we can delete it.

11. Links to External Websites

Our site may contain links to third-party websites.
We are not responsible for the privacy practices of external sites.

12. Contact Information

If you have questions, concerns, or privacy requests, contact:

iNteract – Information Officer
Email: johan@interactaoe.co.za
Website: www.interactaoe.co.za
Attention: Information Officer

13. Changes to This Privacy Policy